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COMPLAINTS PROCEDURE

As part of the partnership between Grunty's Nursery, staff and parents, it is important that parents and staff are able to discuss any matters arising without fear of disapproval.

This procedure is as follows:-
When a complaint is received, the Manager or Officer in charge will gain as much information as possible on the nature of the concern. With the relevant information, the Manager or Officer in charge will attempt to resolve the problem with the person either verbally or in writing. All complaints will be treated seriously and always recorded in the appropriate file. However minor they may seem all complaints will be investigated and the result will be confirmed with the complainant.

If the person is not satisfied with the explanation for action taken by the Nursery, then the complaint can be forwarded to the following:-

OFSTED
Piccadily Gate
Store Street,
Manchester
M1 2WD

Complain line - 0300 123 4666


This unit is responsible for the registration and inspection of day nursery establishments under the Children's Act 1989. If in any doubt about a complaint, then contact with the above is advised.