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COMPLAINTS PROCEDURE

As part of the partnership between Grunty's Nursery, staff and parents, it is important that parents and staff are able to discuss any matters arising without fear of disapproval.

This procedure is as follows:-
When a complaint is received, the Manager or Officer in charge will gain as much information as possible on the nature of the concern. With the relevant information, the Manager or Officer in charge will attempt to resolve the problem with the person either verbally or in writing. All complaints will be treated seriously and always recorded in the appropriate file. However minor they may seem all complaints will be investigated and the result will be confirmed with the complainant.
If the person is not satisfied with the explanation for action taken by the Nursery, then the complaint can be forwarded to the following:-
Early Years OFSTED.
Royal Exchange Buildings.
St Annes Square
Manchester
M27 LA

Complaints Hotline
0845 - 6014772
Our Policies
Nursery School Admission Policy Admission Policy
Nursery School Medication Policy Medication Policy
Nursery School Emergency Policy Emergency Policy
Nursery School Illness Policy Illness Policy
Nursery School Fire Drill Policy Fire Drill Policy
Nursery School Health & Safety Policy Health & Safety Policy
Nursery School Outings Policy Outings Policy
Nursery School Equal Opportunities Policy Equal Opportunities Policy
Nursery School Information Policy Information Policy
Nursery School Complaints Procedure Complaints Procedure
Nursery School Child Protection Policy Child Protection Policy
Nursery School Behaviour Policy Behaviour Policy
Nursery School Curriculum Policy Curriculum Policy

  This unit is responsible for the registration and inspection of day nursery establishments under the Children's Act 1989. If in any doubt about a complaint, then contact with the above is advised.

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Grunty's Day Care Nursery provides childcare for infants, toddlers and pre-school children across Blackpool, Poulton Le Fylde, Bispham, and Lytham St Annes.